capcom FAQ
Users of capcom ask questions across several key areas: account setup and identity verification, deposit and withdrawal procedures, game rules and betting mechanics, security practices, and how to access support. This page compiles answers to the most frequent inquiries, drawn from our customer interactions and account-management workflows.
We designed this FAQ to help you navigate account registration, fund your capcom wallet via local payment methods, understand game terminology, and manage your account security. Most answers point to concrete steps or timelines; if your question is not listed here or you need real-time assistance, our support team is available during business hours in English and regional languages.
For detailed legal obligations, prohibited jurisdictions, and the full terms under which capcom operates, please read our Terms of Use and Legal noticeAccount security topics—such as two-factor authentication, password recovery, and data protection—are also covered in our Privacy policy
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
We require two documents for KYC verification on capcom. First, a government-issued photo ID: national identity card (KTP), passport, or driver's licence. Second, proof of your residential address: a utility bill (electricity, water, gas), recent bank statement, or rental agreement—issued within the past three months. Both documents must be clear, unobstructed scans or photos. We accept colour images. Your name on the ID must match your registration details. If your address document shows a different surname (e.g., due to marriage), include a notarised name-change certificate. Verification is encrypted and retained securely; we do not share documents with third parties unless required by law.
capcom accepts deposits via several local payment methods, each with its own minimum and maximum limits set by the payment processor and your account status. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking bank transfer, local payment bank transfer, online payment bank transfer, and e-wallet bank transfer. New accounts typically have lower deposit caps until you have completed KYC verification and logged a history of successful transactions. Once verified, account preferences increase to accommodate larger stakes. We recommend checking the deposit page in your capcom account for your current limits, as these may vary by payment method and time of year (e.g., during Idul Fitri or Idul Adha holiday seasons, some processors may apply temporary restrictions).
Payments and transactions
Yes, capcom supports direct bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer as your deposit method, we provide a capcom-dedicated account number and reference code. Use that reference code in your bank's payment instruction field to ensure the funds reach your capcom wallet correctly. Bank transfers typically settle within one to two business hours during banking hours. Weekend and public holiday transfers (such as Idul Fitri or Nyepi) may take longer. We recommend verifying the exact reference code before initiating the transfer. If your transfer does not appear within the expected timeframe, contact our support team with your transaction reference from your bank.
Promotion codes on capcom are entered during account registration or in your account settings under "Promotions" or "Bonus." If you have a code from a partner or marketing campaign, enter it in the designated field before completing your first deposit. Some codes are active only for new accounts within a specific timeframe, while others apply to all users. After entering a code, capcom displays the terms of the offer (conditions, wagering requirements, eligible games). Review these carefully before you proceed. If a code is declined, it may have expired, already been used on your account, or apply only to users in certain jurisdictions. Our support team can confirm code eligibility and current active promotions specific to your region.
We protect your personal information on capcom through encryption, secure servers, and strict access controls. All data you send to capcom—login credentials, payment details, identity documents—is encrypted using TLS 1.3 during transmission. Your sensitive data (ID scans, address proofs, bank account information) is encrypted with AES-256 when stored on our servers. We do not store full payment card numbers; we tokenise all card data through certified payment processors compliant with PCI-DSS standards. Your account is further protected by two-factor authentication (2FA), which you can enable via email or SMS. We log all account access attempts and allow you to set auto-logout timers. For detailed information about data retention, third-party processors, and your rights, see our Privacy policy.
Our support team aims to respond to queries during business hours in English and regional languages. Standard response times are subject to inquiry volume and complexity. Account-related questions (login, password reset, deposit status, KYC verification) typically receive a response within several hours. Transaction disputes or complex issues may require additional review and a slightly longer timeframe. Urgent matters—such as account security concerns or blocked withdrawals—are prioritised. You can reach capcom support through in-app chat, email, or your account settings. We recommend describing your issue in detail and including your username or account email so we can locate your account quickly. For time-sensitive concerns, use the in-app chat feature during business hours for the fastest response.
Game rules and mechanics
RTP stands for Return to Player, a percentage that describes the average amount a slot game returns to players over a large number of spins. For example, a game with means that, on average, for every 100 units wagered across all players, the game pays back 96 units as winnings over time. The remaining non-specific info represents the house edge. RTP is a theoretical, long-term average; individual sessions may yield very different results due to randomness. capcom displays the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others) in the game information or rules section. Higher RTP does not guarantee wins in any single session—it is a statistical measure across thousands or millions of spins. Always gamble within your means and with money you can afford to lose.
Yes, capcom offers betting on major football tournaments and leagues, including Liga 1 and Piala AFF, as well as international competitions such as the Champions League and Premier League. Our sportsbook displays upcoming fixtures, live scores, and various betting markets (match outcome, over/under goals, player props, and others). You can place bets during the match (live betting) or before kickoff. Each market has its own odds and terms. capcom updates odds in real time as match situations change. Withdrawals from winning bets are processed through the same payment methods as deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking). Bet slips show your stake, odds, and potential payout; review these carefully before confirming. Our Terms of Use detail betting rules, settlement procedures, and dispute resolution.
Security and account care
If you forget your capcom password, click "Forgot your password?" on the login page. Enter the email address associated with your account. We send a password-reset link to that email. Click the link and follow the prompts to create a new password. The reset link expires after a standard timeframe (typically 24 hours), so complete the reset promptly. If you do not receive the email, check your spam or promotions folder, or contact our support team. For added security, create a strong password with uppercase letters, lowercase letters, numbers, and symbols. Avoid reusing passwords from other accounts. If you suspect your account has been compromised or you cannot access your registered email, reach out to support immediately; we can help verify your identity and regain access.
If you notice unfamiliar logins, unauthorised bets, or unexpected withdrawals on your capcom account, take action immediately. First, change your password to a strong, unique value (uppercase, lowercase, numbers, symbols). Second, enable two-factor authentication (2FA) via email or SMS if not already active. Third, review your login history and active sessions in your account settings; log out any unrecognised sessions. Fourth, contact our support team right away with details of the suspicious activity. We can freeze your account, investigate the incident, and guide you through recovery steps. Do not share your password, 2FA codes, or personal documents with anyone claiming to represent capcom outside official channels. Our team will never ask for your password. Report suspected phishing emails or fake capcom sites to our support team immediately.