capcom KYC Verification Mobile Live Casino with HD Tables

Our KYC process on capcom takes subject to verification on mobile. You upload a national ID or passport, provide your residential address, and our automated system verifies the details in real time. Once cleared, your account unlocks full withdrawal access and higher account preferences. This guide explains what documents we need, how the verification flow works, and what to do if your submission requires resubmission or manual review.

Why KYC verification matters on capcom

KYC is a global anti-money-laundering (AML) standard. Financial regulators in Indonesia and across Southeast Asia require gaming platforms to verify the identity and source of funds for accounts that move money. By confirming who you are before withdrawal, capcom protects itself and you from fraud, stolen-account misuse, and regulatory fines.

On capcom, your KYC status appears in your account settings under Security. A green checkmark means you're verified and can withdraw immediately. A yellow clock means your submission is under review (typically 1-2 business days). A red icon means resubmission is needed. We always explain why a document was rejected—common reasons include blurred images, expired ID, or name mismatch.

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang across all income levels use capcom, so our KYC process is designed to be flexible. We accept national ID (KTP), passports, driver's licenses, and military ID. Address proof can be a recent utility bill, bank statement, or government-issued address letter. No specific income threshold applies.

During tournament seasons like Liga 1 finals or Piala AFF, our KYC queue can grow, adding 1-2 business days to review time. We recommend completing verification early—before the season starts or before major holidays like Idul Fitri and Idul Adha—so you avoid delays when you want to withdraw winnings.

Step-by-step verification process

• 1
  Open Settings → SecurityStep 1

  In the capcom app or web portal, tap your profile icon, then Settings, then Security. You'll see a "KYC Verification" card. Tap "Start verification" to begin.

• 2
  Upload your ID photoStep 2

  Take a clear photo of the front of your national ID (KTP), passport, or driver's license. Make sure the entire document is visible, well-lit, and not blurred. Our system uses optical character recognition (OCR) to extract your name, date of birth, and ID number.

• 3
  Provide your addressStep 3

  Enter your current residential address (street, city, postal code). This should match the address on your ID. If you've recently moved and your ID is outdated, upload an address-proof document (utility bill or bank statement dated within the last 3 months).

• 4
  Confirm your detailsStep 4

  Review the extracted information (name, date of birth, address). Correct any OCR errors, then tap "Submit for review". Our system performs automated checks immediately and notifies you of the result within minutes or hours.

Complete KYC on capcom — 5 min video

Step-by-step guide to uploading ID and address, checking verification status, and troubleshooting common rejection reasons on the capcom mobile app.

Accepted documents and photo guidelines

capcom accepts the following identity documents:

• National ID (KTP)most common; must be current (not expired)
• Passportvalid for both Indonesian and foreign nationals
• Driver's licensevalid Indonesian DL or international permit
• Military IDif current and government-issued

For address proof, we accept:

• Utility bill (electricity, water, gas) dated within 3 months
• Bank statement with your name and address
• Government-issued address letter from local authorities (kelurahan)
• Rental agreement or property deed

Photo requirements:

• Entire document visible in frame (no crop or partial view)
• Good lighting, no glare or shadows on text
• Document flat against a neutral background (not tilted)
• File size 1–5 MB, format JPG or PNG
• Not a photocopy or screenshot; original photo is required

Automated review

Our OCR system checks your document immediately. If it passes automated checks (clear photo, valid format, readable text), you're verified within minutes.

Manual review

If automated checks fail or detect inconsistencies (name mismatch, blurred text, expired ID), a human reviewer examines your submission. This typically takes 1-2 business days.

Resubmission

If rejected, we email you the specific reason (e.g., "Document blurred on lower left"). You can resubmit immediately with a corrected photo.

Appeal

If you believe a rejection is in error, contact our support team via live chat with your submission reference. We review appeals within 24 hours.

What happens after verification

Once you're verified, your capcom account gains full withdrawal access. You can request payouts to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet) at any time. Withdrawals are processed within one business day, and your funds reach you via the payment method you selected.

Your account preferences may also increase after verification. Unverified accounts have lower deposit caps (to prevent fraud); verified accounts can deposit higher amounts. Check your account settings for your current limits.

After verification, your data is encrypted and stored securely on capcom's servers. We never sell or share your personal information with third parties, except where required by law (e.g., anti-terrorism screening, tax authorities). We delete unverified submissions within 30 days to minimize data exposure.

Your KYC status persists across all capcom devices (mobile app, web, tablet). If you log in from a new device, your verified status transfers automatically—no re-verification needed. However, we may re-verify if you change your name, address, or payment method details significantly.

Tips and troubleshooting

Common KYC issues and solutions

Photo is blurred or unclear. Retake the photo in natural daylight near a window. Avoid shadows, glare from your phone screen, or backlit settings. Hold the camera steady for 2 seconds before taking the shot. Ensure the entire document is in the frame with all text visible.

My ID is expired. Unfortunately, capcom cannot accept expired ID. If your national ID (KTP) has expired, you'll need to renew it at your local government office (kantor kelurahan). This process typically takes 1-2 weeks in most Indonesian cities. Alternatively, if you have a valid passport, use that instead.

My address has changed. If you've moved and your ID still shows your old address, upload both the new address information and a current address-proof document (utility bill, bank statement, or government letter). Note the move in the address field during submission, and our reviewer will accept the discrepancy if the proof document is clear.

Resubmission was rejected a second time. Contact our support team via live chat with your submission reference and photos. A human reviewer will investigate. Common reasons for repeated rejections include camera glare, partially obscured text, or system confusion between similar documents. Our support team can often approve a submission manually if the intent is clear.

KYC during peak seasons

During high-activity periods—Liga 1 playoff matches, Piala Indonesia finals, or holidays like Idul Fitri and Idul Adha—our KYC review queue grows. Automated verifications still process instantly, but manual reviews may take 2-3 business days instead of 1. We recommend completing KYC well in advance of major events so you're ready to withdraw any winnings without delays.

If you're planning to withdraw during a major tournament, submit your KYC at least a week beforehand. This ensures you're verified and can process payouts to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet) without waiting.

Privacy and data security

Your KYC documents and personal data are encrypted with industry-standard TLS 1.3 in transit and AES-256 at rest on capcom's servers. We do not use your documents for marketing, identity theft prevention (third-party), or credit scoring. We store them only for compliance with Indonesian financial regulations and our own fraud prevention.

You can request a copy of your submitted documents or delete them from capcom after withdrawal and tax compliance are complete. Contact our support team to initiate a data access or deletion request; we process these within 30 days per data protection standards.

KYC verification unlocks full access to capcom's withdrawal and deposit features. The process takes just minutes, and once verified, you enjoy peace of mind knowing your account is secure and your payouts are processed with confidence. If you have questions about specific documents, photo requirements, or your verification status, our English-speaking support team is available via live chat to help.