capcomTerms of Use

We at capcom provide a platform for online gaming and sports betting services available only where local law permits. By creating an account with us, you agree to be bound by these terms, which set out your rights and obligations when using our services across mobile app, web browser, and live-dealer tables.

Our terms cover account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), bonus conditions, dispute resolution, and the rules governing your play on capcom. We also explain how we protect your data, what happens if you breach our policies, and how you can contact us if you have questions or complaints.

These terms apply to all users of capcom regardless of location, device, or currency. We update our terms periodically; continued use of the platform after any change constitutes acceptance of the updated version. A history of material changes is available on request.

Account creation and eligibility on capcom

When you join capcom, you certify that you are legally able to use our platform under the laws of your jurisdiction. We do not offer our services in jurisdictions where online wagering or gaming is prohibited by law. You are responsible for verifying that your use of capcom complies with applicable local, regional, and national regulations.

To open an account, you must provide accurate personal information including your full legal name, date of birth, email address, and residential address. We verify this information during KYC (Know Your Customer) verification before you can withdraw funds. False information, duplicate accounts, or attempts to circumvent our verification process will result in account suspension and forfeiture of any balance.

Your capcom account is personal and non-transferable. You may not sell, trade, or gift your account to another person. If we detect account sharing, multi-accounting by the same person, or use of automated tools, we may suspend your account without notice and forfeit your balance.

Deposits, withdrawals, and balance management on capcom

We accept deposits via e-wallet (DANA, e-wallet, mobile banking, local payment, online payment), QR-code payments (e-wallet), and direct bank transfer (mobile banking, Mandini, local payment, online payment). All deposits are processed instantly for e-wallets and within 1–2 hours for bank transfers. Deposits are non-refundable once credited to your capcom balance, unless you are entitled to a chargeback under applicable payment law.

Withdrawals are available only to verified accounts and are subject to a minimum withdrawal amount (typically our welcome offer). Withdrawals must be made to the same payment method you used to deposit. Processing times vary by payment method: e-wallet withdrawals settle within one business day; bank transfers may take 1–3 business days. We are not responsible for delays caused by your bank or payment provider.

• We maintain the right to review large withdrawals (typically above our welcome offer) for fraud prevention and money-laundering compliance.
• If a withdrawal is flagged for review, we will contact you for additional information. This may delay processing by up to 5 business days.
• Withdrawal requests can be cancelled within one hour of submission; after that, the funds are locked until the transaction completes.
• During major holidays like Idul Fitri and Idul Adha, payment processors may experience delays. We recommend planning withdrawals in advance.

Bonus conditions and promotional terms on capcom

We occasionally offer welcome bonuses, deposit bonuses, or free spins to new and existing users. Any bonus offer is subject to specific terms, including rollover requirements, game restrictions, and expiration dates. We communicate bonus conditions clearly at the point of offer.

Bonuses are not cash and cannot be withdrawn directly. You must satisfy the rollover requirement (the number of times you must wager the bonus amount) before you can convert the bonus to withdrawable balance. Bonuses may be forfeited if your account is inactive for 30 days or if you breach our terms.

We reserve the right to cancel or modify bonus offers at any time. If you suspect bonus terms are unfair or confusing, contact our support team before accepting the offer. We do not accept complaints about bonus deductions after acceptance.

Gameplay, betting rules, and house edge on capcom

All games and betting markets on capcom operate under defined rules published in each game's help section or betting guide. We do not offer modified rules or special conditions outside those published.

Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) stream from our licensed studios with professionally trained croupiers. Outcomes are determined by standard game rules and the integrity of our hardware (shufflers, wheel mechanisms, card readers). All games are independently audited for fairness and Return to Player (RTP) rates.

Slot games and RNG-based games use certified random number generators. We publish the theoretical RTP for each slot; this is the percentage of all stakes that a game returns on average over a very large number of spins. Individual sessions may vary widely from the theoretical RTP due to normal variance.

Liability, disputes, and complaint resolution on capcom

Our liability to you is limited. We do not accept liability for indirect, incidental, or consequential losses, even if we knew the loss was possible. Our total liability for any claim is capped at your account balance at the time of the claim.

If you believe capcom has breached these terms or treated you unfairly, contact our support team in writing (email address in your account settings). We will investigate and respond within 10 business days. If you are not satisfied with our response, you may escalate your complaint to an independent dispute resolution body.

For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, disputes may be resolved according to applicable Indonesian law and arbitration rules. We agree to participate in binding arbitration if necessary to resolve disputes fairly.

Data retention

We retain your account data, transaction history, and play records for a minimum of 7 years to comply with financial regulations. You may request a data export at any time.

Account closure

You can request account closure anytime through your settings. We will close your account within 24 hours and retain your data according to legal requirements.

Suspension

We may suspend your account for breach of terms, suspicious activity, or regulatory compliance. Suspended accounts are usually reinstated within 5 business days if the issue is resolved.

Termination

We may terminate your account permanently if you engage in fraud, money laundering, or illegal activity. Terminated accounts forfeit any remaining balance.

Jurisdiction notice and governing law

Our services are available only where local law permits. We do not knowingly offer gambling or betting services in jurisdictions where such services are illegal. If you access capcom from a jurisdiction where our services are prohibited, you do so at your own risk and in violation of local law.

These terms are governed by applicable international and local law. Any dispute arising from your use of capcom will be resolved through mutual agreement, mediation, or binding arbitration according to agreed rules. You waive any right to pursue court litigation unless local law expressly prohibits arbitration agreements.

We at capcom remain committed to transparent terms, fair gameplay, and secure account management. These terms may be updated periodically; we will notify you of material changes by email. Your continued use of capcom after any update constitutes acceptance. If you have questions about any term or policy, our support team is available in English during business hours to provide clarification.